The Citizen Complaints Unit at the Ministry of Petroleum and Mineral Resources, in cooperation with the Unified Government System of the Cabinet, organized a training workshop at the ministry's headquarters in the Administrative Capital to support the role of the complaints handling and resolution teams at oil and gas companies in responding to citizens' complaints quickly and efficiently. This comes in light of the first-ever direct connection of 14 companies to the unified electronic system, bringing the number of petroleum sector companies connected to the system to 31. This will lead to faster complaints reception and reduced processing time. The workshop was attended by Mr. Ahmed Randy, Head of the Ministry's Central Communications Department, Engineer Karam Khalifa, Director of the Government Complaints Follow-up Department at the Cabinet, and 50 complaints officers from the Egyptian General Petroleum Corporation (EGPC), the Egyptian Natural Gas Holding Company (EGAS), as well as companies linked to the system, namely the Egyptian Natural Gas Company (GASCO), the Egyptian Company for Technical Services and Equipment Maintenance (Sianco), Fayoum Gas Company, My Gas Company, the National Gas Company (NATGAS), Taqa Gas Group, Overseas Gas Company, the Egyptian Company for Project Operation and Maintenance (EPROM), the Medical Center for Petroleum Sector Workers, the Egyptian Petroleum Services Company (EPSCO), the Egyptian Maintenance Company (San Misr), the Alexandria Petroleum Maintenance Company (Petromont), the Petroleum Hospital in Alexandria, and the Medical Center for Petroleum Sector Workers in Suez, in addition to officials from the complaints system at the Ministry of Petroleum and Mineral Resources. The workshop is being held in implementation of Prime Ministerial Decree No. 2564 of 2024 regarding the reorganization of the government complaints system, and in light of the Ministry of Petroleum and Mineral Resources' ongoing commitment to regular follow-up and addressing the causes of incoming complaints.

The workshop reviewed mechanisms to support companies in responding quickly and interacting with citizens and their complaints through the unified system, which constantly provides developments in the mechanisms for receiving and processing complaints.

The workshop also emphasized the priority given by Engineer Karim Badawi, Minister of Petroleum and Mineral Resources, to addressing citizen complaints to improve sector services and achieve citizen satisfaction, especially since meeting citizens' needs is at the forefront of the Ministry's strategy.

Methods for receiving complaints include the hotline (16528), the system's website www.shakwa.eg, and the "At Your Service" mobile application.